Refund & Return Policy

1. Eligibility for Returns

Customers may request a return if:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product is significantly different from the description provided on our website.
• The product is unused, unopened, and in its original packaging where applicable.

2. Non-Returnable Items

The following products may not be eligible for return or refund:

• Products that have been used, damaged, altered, or opened by the customer.
• Personalised or customised products.
• Perishable products.
• Hygiene or personal-care products that have been opened.
• Products purchased under clearance or final-sale promotions where clearly stated.
• Digital products or services that have already been delivered or activated.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide:

• Your order number.
• Your name and contact details.
• A description of the problem.
• Photographs or other evidence showing the damaged, defective, or incorrect product.

4. Refund Process

Once a return is received and inspected, we will notify you whether the refund has been approved.

• Approved refunds will normally be processed using the original payment method used for the purchase.
• Depending on your bank, card issuer, or payment gateway, it may take several business days for the refunded amount to appear in your account.
• We are not responsible for processing delays caused by banks, card issuers, or payment service providers.

5. Shipping and Delivery Charges

Original delivery charges are generally non-refundable unless:

• The wrong product was delivered.
• The product was damaged or defective when delivered.
• The refund is required under applicable law.

6. Order Cancellations

• If you wish to cancel an order, contact us as soon as possible.
• Orders that have already been dispatched, processed, customised, or prepared may not be eligible for cancellation.
• Where an eligible order is cancelled before dispatch, a refund may be issued to the original payment method.

7. Payment Gateway Refunds

• Payments made through debit cards, credit cards, mobile payment services, online banking, or other payment gateways may be subject to the payment provider's processing procedures.
• AVENDY INTERNATIONAL (PVT) LTD does not store complete card numbers, CVV numbers, or other sensitive card authentication information when payments are processed through an authorised third-party payment gateway.
• Any applicable payment gateway, bank, or transaction processing fees may be handled in accordance with the relevant provider's terms and applicable law.