EXCHANGE

• You have 7 days from the delivered date to request an exchange for online purchased styles.
• Style must be in original condition with tags intact.
• We do not offer returns or exchanges for discounted/sale items.
• You can exchange item sizes or colors or receive an exchange code to place a new order.
• Showroom exchanges are allowed with prior confirmation from TALA Sri Lanka Online Store.
• Online exchange process takes 7–14 working days.

REFUND

In the unlikely event that items are damaged, defective, or different from what was ordered, refunds will be arranged free of courier charge.

• Refunds are processed within 7 working days after receiving the parcel.
• Paid Orders: Refund will be made to the original card used.
• COD Orders: Refund will be made to a bank account assigned to the original customer.
• Refund confirmation will be sent via email.
• Refunds usually clear within 3–7 working days depending on the bank.

OUTLET EXCHANGE

We accept return/exchange of online orders at our retail outlets (TALA Unawatuna / Arugambay). Please contact us via email or hotline for confirmation before visiting.

• Exchange available for size, color, or new style.
• Discounted styles will not be accepted.
• Credit notes or gift vouchers will not be issued for online exchanges.

PLEASE NOTE

• Return/Exchange can be arranged only after contacting us via email or hotline.
• If the product is not returned in fully resalable condition, we reserve the right to refuse refund/exchange.
• Delivery address cannot be changed once shipped.
• Any balance should be paid in cash at the moment.

CONTACT

Email: online@talasrilanka.com
Hotline: +94 (76) 060 2982